Department Service and Support

Reporting To Operations Manager

Location (Office, Home, Site) Home/Site/Office

Salary on offer: £40,000 to £48,000

Paid Overtime, when on call out of hours and call out payments

General Description

A service and support engineer assists remotely or by means of site visit, to provide technical assistance to resolve various machinery breakdowns for our clients.

Key Duties and Responsibilities

• Carry out surveys for non-contracted clients prior to on boarding

• Carry out routine checks on supported equipment and software

• Experience working on PLC controlled machinery 

• Be part of the on-call rota (24/7 currently 1 week in 4) to resolve breakdowns on client sites

• Provide a resolution to the client in all instances

• Proficient fault finding and modifying various PLC platform, Siemens / Rockwell / Mitsubishi

• Implementation and maintenance of remote connection packages

• Familiarity with various communication protocols

• Maintaining support documentation for clients

• Adhere to all applicable Site rules as stipulated by the customer owner of any site you may be working on.

• Ask for tasks to be re-assessed where you believe that the method explained is unsafe or unreasonable.

Education Level

Electrical engineering apprenticeship or HNC/HND or equivalent

Formal PLC training

Experience

Experience with Siemens, Allen Bradley, Mitsubishi, Omron software platforms

Experience with safety circuits of varying complexity

Good working knowledge of control circuits and high-level fault finding

Core Skills

To be able to communicate at the right level depending on the clients technical understanding

To be able to issue comprehensive handovers following a breakdown

To be able to manage the expectations of the client

Be able to work under pressure to tight deadlines

Understanding of the Route Cause Analysis – following on from a resolved breakdown

Be able to work as part of a team and to work on own initiative