Department Service and Support
Reporting To Operations Manager
Location (Office, Home, Site) Home/Site/Office
Salary on offer: £40,000 to £48,000
Paid Overtime, when on call out of hours and call out payments
General Description
A service and support engineer assists remotely or by means of site visit, to provide technical assistance to resolve various machinery breakdowns for our clients.
Key Duties and Responsibilities
• Carry out surveys for non-contracted clients prior to on boarding
• Carry out routine checks on supported equipment and software
• Experience working on PLC controlled machinery
• Be part of the on-call rota (24/7 currently 1 week in 4) to resolve breakdowns on client sites
• Provide a resolution to the client in all instances
• Proficient fault finding and modifying various PLC platform, Siemens / Rockwell / Mitsubishi
• Implementation and maintenance of remote connection packages
• Familiarity with various communication protocols
• Maintaining support documentation for clients
• Adhere to all applicable Site rules as stipulated by the customer owner of any site you may be working on.
• Ask for tasks to be re-assessed where you believe that the method explained is unsafe or unreasonable.
Education Level
Electrical engineering apprenticeship or HNC/HND or equivalent
Formal PLC training
Experience
Experience with Siemens, Allen Bradley, Mitsubishi, Omron software platforms
Experience with safety circuits of varying complexity
Good working knowledge of control circuits and high-level fault finding
Core Skills
To be able to communicate at the right level depending on the clients technical understanding
To be able to issue comprehensive handovers following a breakdown
To be able to manage the expectations of the client
Be able to work under pressure to tight deadlines
Understanding of the Route Cause Analysis – following on from a resolved breakdown
Be able to work as part of a team and to work on own initiative